Careers

Poted Date: April 22, 2024

JayMarc Homes is a well-established luxury homebuilder on the Eastside looking for a hard-working Customer Care and Admin Coordinator to join our team. We are team-oriented and believe in working smart with exceptional integrity and having fun.

We are seeking a skilled and organized Customer Care & Admin Coordinator to join our dynamic team in the home construction industry. You will play a vital role in ensuring the satisfaction of our clients throughout the warranty process. You will act as a liaison between customers, contractors, and other stakeholders, providing excellent support and maintaining clear communication channels. Your primary responsibilities will be managing customer inquiries, resolving issues, scheduling warranty appointments, and maintaining the SiteOne homeowner portal.

A SNAPSHOT OF THIS POSITION INCLUDES…

CUSTOMER CARE SUPPORT

Serve as the main point of contact for customers, responding promptly to their inquiries, concerns, and requests via phone, email, and the SiteOne Homeowner Portal.

• Issue Resolution: Address customer complaints and issues promptly, investigating problems, identifying root causes, and implementing effective solutions in collaboration with internal teams and external contractors.
• Appointment Coordination: Coordinate visits by scheduling appointments, meetings, and walkthroughs with customers, contractors, and suppliers to ensure timely completion and customer satisfaction.
• Documentation and Reporting: Using the SiteOne software or other designated systems, maintain accurate and up-to-date records of customer interactions, work order progress, and any necessary documentation.
• Quality Control: Conduct regular follow-ups with homeowners during the warranty period, including sending out closing, 6-month and 1-year surveys.

 

ADMINISTRATIVE SUPPORT

• In charge of reception and mail sorting
• Ordering and managing office supplies
• Organizing office events and client meetings
• Assisting with credit card receipt processing
• Responsible for inventory of company equipment and tracking
• Setting up Quarterly company meetings

DO YOU HAVE WHAT IT TAKES?

• Experience: Minimum of 2 years of experience in customer service or a related field, preferably in the home construction industry or a similar industry.
• Communication Skills: Exceptional written and verbal communication skills, with the ability to communicate effectively with diverse stakeholders, including customers, contractors, and internal teams.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify issues, propose solutions, and implement resolutions promptly.
• Organization: Excellent organizational and time management skills, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Attention to Detail: Meticulous attention to detail, ensuring accurate documentation, and delivering high-quality customer service.
• Customer-Focused: Demonstrated commitment to providing exceptional customer service, with the ability to build rapport, empathize, and address customer needs effectively.
• Team Player: Strong teamwork and collaboration skills, with the ability to work closely with cross-functional teams and contribute to a positive work environment.
• Technical Proficiency: Proficiency in Microsoft Office. Smartsheet is a plus.
• Flexibility: Willingness to adapt to changing priorities and handle occasional evening or weekend work to accommodate customer needs.

 

IN RETURN FOR ALL THAT YOU BRING TO US, WE OFFER…

• Competitive compensation and benefits package, including medical, dental, vision, and 401k.
• Generous PTO to ensure a work-life balance, including ten paid holidays and a holiday break between Christmas and New Year’s Day.
• Opportunity to build on your experience while working alongside some of the best in the business in a friendly, supportive, and collaborative environment.
• Remote workday(s) may be available. This would be coordinated with your manager.
• A stocked kitchen with drinks and snacks to fuel your day.
• Company events throughout the year, including monthly office gatherings, Summer Golf Tournament, Happy Hours, etc.).
• Leadership development and continuing education, including attending events, fairs, JayMarc Book Club, online programs, and more.
• Free parking in the office building garage.
• Family-like working environment and voted one of Puget Sound Business Journal’s Top Places to Work.

If you are a customer-oriented individual with a passion for the home construction industry and excellent communication and problem-solving skills, we encourage you to apply for the Customer Care Coordinator position. Join our team and contribute to creating exceptional experiences for our valued homeowners.

I’M IN! HOW DO I APPLY?

This is a full-time, hourly position ($30-$35/hour DOE) working out of our office on Mercer Island, WA. Remote work days may be available and would be coordinated with the CFO.